In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. This strategic partnership not only requires a firm with technical design expertise but also one that has an understanding of the evolving forces shaping the future of customer experience.

That’s why we are excited to share that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Experience Build Services 2023–2024 Vendor Assessment and IDC MarketScape: Worldwide Experience Design Services 2023–2024 Vendor Assessment reports. These IDC MarketScapes highlight leading global providers of experience build (XB) and experience design (XD) services, offering a framework for organizations to compare vendors based on their product and service offerings, capabilities, strategies, and current/future market success factors.

What Does This Inclusion Mean for Perficient?

Our position in these reports underscores Perficient’s extensive global reach, emphasizing our commitment to digital experience as a crucial factor in differentiating our clients’ strategies. Serving as a trusted partner in experience build and design, we offer specialized capabilities in personalization, data and analytics, service design, and product design. Leveraging our industry experience, tangible innovations, and proprietary assets like Envision Online, we bring about transformative changes in our clients’ organizations, enhancing experiences for all its users.

The IDC MarketScape for Experience Build Services notes, “As an independent digital experience agency, Perficient combines business and technology transformation capabilities including a robust collection of supporting assets and tools, with a focus on the design and build of customer experiences.”

The IDC MarketScape for Experience Design Services outlines that Perficient’s network of global innovation centers “aim to foster creativity, experimentation, collaboration, and continuous improvement among clients, and encourage the development of cutting-edge technologies and solutions.”

What Does This Mean for Our Clients?

This inclusion can continue to strengthen our clients’ trust in us as their partner of choice for experience design and build transformations. Our innovative approach to design allows organizations to move fast, quickly understanding where they stack up against customer expectations and competitors and what they need to do to reach their goals. Our technology and business expertise across multiple CX platforms and partnerships allows us to seamlessly bring that vision into reality with end-to-end delivery across the globe.

To learn more about how we can help in your customer experience transformations, contact us.